“At Hekson, the slogan ‘Performance by Design’ reflects the belief that impressive performance does not happen by accident, it is deliberately engineered,” says Hendrik. “We are very proud to represent the Wacker Neuson range of equipment for that very reason.” He adds that each product is built with performance in mind and that visitors to Hekson will see this commitment firsthand.
Hekson’s business has been built on a strong foundation of maintenance and after‑sales support, providing the ideal platform to develop the Wacker Neuson service and after‑market support across the product range.
Eric affirms that skilled service support is fundamental to the dealer model. “The purchase of a machine is only one part of the customer’s relationship with the brand. In an agricultural environment, where equipment often works against tight seasonal deadlines, access to service, parts and technical support becomes particularly important. Here Hekson plays a vital role, bridging global machinery with local service and customer care.”
Wacker Neuson’s South African dealer support extends to dealer service, specialist technical expertise and access to original spare parts. As Mpumalanga is not a single homogeneous market, stock decisions must reflect the customers’ varied requirements. Eric explains that based on the priority of understanding which applications and machine configurations make the most sense in the region, Wacker Neuson and Hekson will focus on product selection and stock planning. “Training is central to this process. Our responsibility as the OEM manufacturer is to equip Hekson’s sales and technical teams with the expertise to hold application‑based rather than simply product‑based conversations with customers.”
“The Wacker Neuson range adds a new dimension to Hekson’s established agricultural equipment offering, giving customers in Mpumalanga and the surrounding region access to a broader portfolio of compact machines backed by the support of a global manufacturer,” states Hendrik. “This is an opportunity to grow our presence in Mpumalanga, to re‑examine where Wacker Neuson equipment can add real value in agriculture and to introduce solutions to customers who may not have considered the brand before.”
“A great amount of work lies ahead to re‑establish and strengthen the brand in this sector and we are fully committed to the challenge. Our goal is to showcase the true German engineering, quality and reliability that Wacker Neuson is known for worldwide and to bring that value directly to customers. Ultimately, the true measure of this partnership will be in the field. If we can help farmers and operators achieve more practical, versatile and efficient ways of getting the job done, then we will have delivered on what we set out to achieve,” concludes Hendrik.
“We extend a warm welcome to Hendrik and his team,” says Eric. “We are excited to begin this journey with Hekson in serving agricultural customers across Mpumalanga, and we look forward to cultivating this partnership and building the mutual success of our businesses.”
Visit www.wackerneuson.co.za
